Contact Us

Contact

How Can We Help?

Whether you have a question about grills, need help planning your outdoor kitchen, or want to check on an order, we are happy to help.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@ArtisanBackyardKitchens.com
Replies within 24 hours

Phone

404-357-0035
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means you can expect your grill, smoker, or outdoor kitchen equipment to arrive within 6 to 11 business days from your order date. Every shipment includes tracking so you can follow along.

Do you offer free shipping on outdoor kitchen equipment?

We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details on shipping timelines and policies, please visit our Shipping Policy page.

What is your return policy for grills and smokers?

We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and make sure everything is handled smoothly.

Can I exchange an item for a different model?

Absolutely. If you would like to swap a grill, smoker, or outdoor refrigerator for a different model, get in touch with our support team. We will help coordinate the exchange and ensure you end up with the right fit for your backyard setup.

How do I choose the right grill or outdoor kitchen for my space?

Choosing the right equipment depends on your patio or deck size, cooking style, and how often you entertain. Our team is happy to help you narrow down options based on your specific space and needs. Just send us a message or give us a call and we will guide you through it.

What fuel types do your grills and smokers use?

We carry grills and smokers in a variety of fuel types, including natural gas, propane, charcoal, and pellet options. Each product listing includes detailed specifications on fuel type, BTU output, and cooking area. If you need help comparing models, our team is just a message away.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

Every email and message is answered within one business day by a real member of our team.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Built For The Backyard

Every grill, smoker, and outdoor kitchen we carry is designed for lasting outdoor performance.

Free Shipping

Most orders ship free within the Continental U.S., with tracking included on every shipment.

Owned and operated by Artisan Backyard Kitchens · 480 Emerald Pkwy, Sugar Hill, GA 30518